Privacy Policy for OGERIO

Last updated: June 2025

OGERIO (House No 324, Road 03, Adabor Main Rd, Dhaka 1207, Bangladesh)

OGERIO (“we,” “us,” or “our”) operates https://www.ogerio.com and the OGERIO mobile app (together, “the Service”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains:

  1. What Data We Collect
  2. How We Collect It
  3. How We Use Your Data
  4. Advertising & Third-Party Tracking
  5. How We Share Your Data
  6. Cookies & Similar Technologies
  7. Your Choices & Rights
  8. Children’s Privacy (COPPA)
  9. Data Security & Retention
  10. Changes to this Policy
  11. Contact Us

1. What Data We Collect

Personal & Account Information:

  • Name, email address, phone number
  • Shipping & billing address
  • Account username & password

Financial Information:

  • Payment method tokens (e.g. Stripe, PayPal, SSL-encrypted card data)
  • Order history, invoice details

Device & Usage Data:

  • Device model, OS version, unique device identifiers (Advertising ID, UDID)
  • IP address, approximate location (city/country)
  • App/browsing activity, page views, search queries
  • Crash logs & performance metrics (via Firebase Crashlytics)
  • Analytics events (via Google Analytics / Firebase)

Communications:

  • Live-chat transcripts, email correspondence, phone call logs

2. How We Collect It

  • Directly from you: When you register, place an order, subscribe, fill out forms, or contact support.
  • Automatically: Through analytics, crash-reporting, and performance SDKs.
  • From third parties: Payment gateways, shipping providers, advertising networks.

3. How We Use Your Data

  • Order Processing & Fulfillment: Payment handling, fraud detection, shipping coordination.
  • Account Management & Support: Profile updates, password resets, customer service communications.
  • Personalization: Product recommendations, wish-lists, remembering recently viewed items.
  • Marketing (with your consent): Email newsletters, SMS promotions, push notifications.
  • App & Site Improvement: Bug fixes, feature development, performance optimization.
  • Compliance & Security: Tax calculation, legal requests, internal audits, and dispute resolution.

4. Advertising & Third-Party Tracking

Google Ads & Analytics:

  • We use Google Analytics and the Google Ads conversion tag to measure traffic, sales conversions, and ad performance. Data collected includes page visits, referral source, device type, and anonymized identifiers (e.g. Google Advertising ID). You can opt out of Google Analytics via the Google Analytics Opt-Out Browser Add-on.

Facebook Pixel & Custom Audiences:

  • We deploy the Facebook Pixel to build Custom Audiences and measure ad campaign effectiveness. The Pixel may collect visitor IP, cookie identifiers, and actions on our site (e.g. “AddToCart,” “Purchase”). To opt out of Facebook’s collection, visit Facebook Ad Preferences.

Other Ad Networks:

  • We may work with other advertising partners (e.g. Instagram, Bing Ads). Each of these has its own opt-out tools; please check their respective privacy centers.

5. How We Share Your Data

  • Payment Processors: Stripe, PayPal (strictly to complete transactions).
  • Shipping Partners: DHL, local couriers for delivery.
  • Analytics & Crash Reporting: Google, Firebase.
  • Marketing Platforms: Mailchimp, Twilio, Facebook.
  • Legal & Safety: In response to subpoenas, court orders, or legal processes.

We do not sell or rent your personal data to third parties for their own marketing purposes.

6. Cookies & Similar Technologies

Types of Cookies:

  • Essential Cookies: Cart contents, authentication.
  • Preference Cookies: Language, currency, marketing consent.
  • Analytics Cookies: Session tracking, traffic analysis (Google Analytics, Facebook Pixel).

Your Choices:

  • Most browsers allow you to block or delete cookies via their settings. Disabling essential cookies may limit your ability to shop or log in.

7. Your Choices & Rights

  • Access & Correction: Log in to your account to view or edit your personal details.
  • Data Deletion: Email support@ogerio.com or use your account panel to request erasure.
  • Marketing Opt-Out: Click “unsubscribe” in any promotional email or update settings in your account.
  • Do Not Track: Our site does not currently respond to “Do Not Track” signals.

8. Children’s Privacy (COPPA)

Our Service is not directed to children under 13. We do not knowingly collect or maintain personal data from any person under 13. If you believe we have, please contact us so we can delete it.

9. Data Security & Retention

  • Encryption: HTTPS/TLS in transit; AES-256 encryption at rest.
  • Access Controls: Only authorized personnel can access your data.
  • Retention Schedule:
  • Order & billing data: up to 7 years (tax/legal requirements)
  • Marketing data: until opt-out or account deletion
  • Analytics & crash logs: rolling 12 months

10. Changes to This Policy

We may update this policy at any time. The “Last updated” date above will change. We encourage you to review this page periodically.

11. Contact Us

OGERIO

House No 324, Road 03, Adabor Main Rd, Dhaka 1207, Bangladesh

Email: support@ogerio.com

Website: https://www.ogerio.com

If you have any questions or complaints about this policy or our practices, please reach out to us. We’ll respond within 7 business days.